Terms

Discounts

I offer 2% discount on all orders paid by bank transfer or credit/debit card instead of PayPal. Use coupon code DISCOUNT2 during checkout if you are NOT paying with PayPal.

Discount is not applicable to shipping.

Possible individual terms and discounts for orders over 25000 CZK.

Parts condition

All parts in my store are new, never used. Almost all of them are parted out from sets. Parts may have tiny dents from manipulating or storing. Rarely I offer some used minifigures or minifigures parts. These minifigs are usually in very good condition.

There are some similiar parts. e.g. 3x2 Inverted Slopes (with/without stud supports), 1x1 Headlight Bricks (with/without slots), 2x2 Round Plates ("x" or "+" axle hole), 1x2 Technic Bricks with Axle Hole ("X" or "+" hole), discrepancies may occur - if you need the exact version please write me message before ordering and I will check it.

I am using counting scale for large amount (more than 50) of one part. It can happen that you will be missing 1 piece (especially small one like tile 1x1) due to inaccuracy in part's weight. Please order one or two pieces more if you need exact amount. If you will be missing something because of this inaccuracy, it will be shipped with your next order. In case you receive more parts than you ordered, please let me know, so I can update my store inventory (you will not be charged anything more than you ordered).

Payment

I accept payment by bank transfer, by credit/debit card or by Paypal. Accepted currencies are CZK, EUR, USD. I strongly prefer payment in CZK. For expensive orders is bank transfer preferred. Payment is expected within 7 days from invoice if not agreed otherwise.

I recommend to use Wise for bank transfer payments outside EU.

Fees

I do not charge any Paypal or handling fees. You pay only cost of goods and shipping. Import taxes are buyer's responsibility.

Problems with order

Most of orders are shipped with insurance (at least partially). If you will not receive your order after 5 weeks, please let me know and I will start insurance claim. This could take up to 3 months.

When your package is damaged, please do not accept delivery or fill claim documents with your postman immediately. I cannot start insurance claim for damaged or lost items after package was delivered to buyer. If you accept delivery of damaged package, you are responsible for starting insurance claim at your post office (if you want to). Refund for damaged package is possible only if package is returned to me or if insurance claim is started by buyer.

All other problems with order have to be reported as soon as possible, maximum 1 week since delivery.

Delivery

Delivery time depends on selected shipping method and your country. Most of the orders are shipped by priority mail, which usually takes 1-3 weeks to deliver. Economy mail can take up to 4 months to deliver to some non-european countries. For more shipping information please check my delivery page.

Return policy

Order can be returned within 14 days since delivery if buyer is final consumer. All items have to be in their original packaging. Refund is processed within 14 days after items are returned and delivered back to Little Big Store. Shipping cost cannot be refunded. 30% restocking fee will be applied for returned items from category "Parts" and "Minifigures" or for items that are not in original packaging. Returns of items from category "Sets" with opened bags with individual parts will not be accepted.Last Updated: 27 May 2021